![]() If your company faces mostly technical issues, including server problems that affect all your customers, then a chatbot would be the right option to simply communicate the message with your customers.If you are looking to solve complex queries, consider the following: Though chatbots are now powered with Artificial Intelligence (AI) and Machine Learning (ML), chatbots aren’t quite there yet to resolve complex customer queries. If a customer raises a complex issue which the chatbots are not trained to answer, it will again redirect you to a live chat agent to get it resolved. ![]() Chatbots, on the other hand, are trained to respond accordingly to a specific set of keywords. Live chat agents can collaborate with other teams and discuss with the customers to provide the best solution for the issue. No matter how complex an issue gets, human agents are capable of handling it. ![]() When it comes to handling complex issues, we have a clear winner - live chat. Handling complex issues Live Chat > Chatbots If you have a low-volume of tickets that require high human intervention, then a rotation of live chat agents is the best way to go.ģ.If you have large volumes of tickets coming in through the night with routine queries, a chatbot will be your best solution.If you are looking to offer 24/7 support, consider the following: But this also means that customers will be able to get personal support at any time of the day. While live chat can be made available 24/7, it would mean your human agents will have to work round the clock. Even if you make changes to their workflow, they iterate in real-time.Īs an automated service, chatbots offer consistent and speedy responses to customers. Offering support 24/7/365 is a fundamental capability of chatbots. But based on your business needs, a live chat, a chatbot, or both might be required to help you meet your goals. In the private chats, you can attach photos with your messages and also send emojis to make the conversations interesting.How to choose between Live Chat v Chatbot: Feature Face-offīoth live chat and chatbots are used by businesses to help customers resolve their queries and deliver a better support experience. You can take part in the general chat discussion and you can also have a private chat with any user of the chat room. All of the chat rooms are free for all users and there are different users from different communities and countries from all over the world. You can join any chat room by either creating your account or using the Guest Login option. Most of the members on the website are active most of the times, so you won’t get bored and it becomes quite hard to keep up with the general discussion as users are actively taking part in the discussions. ![]() There are 19 different chatrooms on Chat Avenue which are: College, Adult (18+), Singles, Dating, General, Teen, Kids, Gay, Girls, Video, Sports, Music, Lesbian, Video Games, Boys, Mobile, Cam, and Live. Before you join a chat room, it is advised to read the rules and regulations since it is moderated by admins and moderators. ![]() For people who are looking to meet new people, have some fun, make new friends, and look for single people to date, this is a great platform. It offers separate chat rooms for each category, so users can join the category in which they are interested. Chat Avenue is one of the best live chatting website where you can join any random chat room and have fun. ![]()
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